Sessions

Happy employees make for happy customers.  AutoZone believes that hiring the right people and having a strong culture of camaraderie, loyalty and retention plays a critical role in making customer service everyone's top priority at their company. Join Ann Morgan as she takes you on a "behind the scenes" tour on what makes AutoZone unique and how the value of customer service is ingrained across the organization. With almost 5,000 stores operating in diverse and ever-changing neighborhoods throughout the United States, Puerto Rico and Mexico, a strong corporate culture has to be easily understood, embraced by all and clearly communicated everyday! Get an introduction to AutoZone's Pledge underscored by the importance of shared values and hear how this successful chain has become a best-in-class retailer and stands apart from their competitors.  This session will provide a glimpse into what it means to live the AutoZone Pledge beginning with putting customers first!