MEGA SESSION: BAMBI vs. GODZILLA: Dealing with Difficult People: Keys to Empowered Communication

Capacity: 
1165
SHRM 2015 Annual Conference
This session will help you understand negative behavior and increase your skill level in dealing with difficult personalities.
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Difficult people are everywhere! They can be customers, co-workers, bosses, neighbors, even spouses. This session reveals the six basic difficult personality styles that are out to drain you and your organization of vital energy. You will learn what they do, why they do it, and what you can do about it! You will learn how to stay empowered in the face of negative, reactive, and draining people and laugh while you do it all the while realizing results on your bottom-line as your teams apply the principles of empowered communication. You will learn how to: · Understand negative behavior without reacting to it. · Decrease conflict and misunderstanding and positively influence the behavior of others. · Re-energize your office environment and morale.

Date(s) & Time(s): 
Monday, June 29, 2015 - 7:00am to 8:15am
Presenter: 

Bruce D. Christopher

Bruce D.
Christopher

Psychologist and humorist, Bruce Christopher, is America's foremost "Enter---Trainer" today. He has earned this distinction because of his high-energy style and humorous presentation of his material. He is a licensed psychologist holding degrees in Professional Psychology and Interpersonal Communications. Bruce has Enter-Trained audiences internationally because of his humorous approach to today's hot topics which impact our personal and professional lives. He combines excellent content with loads of laughter and contagious comedy.  He has earned the Certified Speaking Professional designation (CSP), which is the speaking profession's highest merited international measure of professional platform competence.

Location: 
Westgate Pavilion 2
Amount of Credit: 
1.25
Credit Type: 
SHRM PDCs
HR Credit
Session Type: 
Mega Session
Competency: 
Relationship Management
Communication
Intended Audience: 
Senior-Level
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