Case Study: How Samsung’s HR Strategy Led to Innovation and Worldwide Growth

2014 Annual Conference
Workplace Application: Learn how HR plays a key role in Samsung’s business by strategically aligning their processes and systems to the company’s short- and long-term goals.
To view this video, either log in or enter a passcode for this session via the following link: Passcode Entry page

HR has been instrumental in the success of Samsung’s talent management strategy. This session will help you understand the complexity of large national (local) organization transforming itself into a leading global multinational corporation. Learn about the challenges of going global and the responses used by a successful MNC and how HR took the initiatives in the process of innovation and change. You will discover how the international pursuit of diversity in recruiting and developing talents has produced tangible long-term results. We will explore Samsung’s unique talent management system and realize the philosophy and strategies underneath those systems. Finally, the presenters will validate the concept of “incubation” in obtaining global talents and the importance of long-term investment in people development as part of business strategy.

Date(s) & Time(s): 
Tuesday, June 24, 2014 - 2:15pm to 3:30pm

Miguel Payan


Miguel Payán is Chief Global Strategist at the Global Strategy Group (GSG) at Samsung Headquarters in Seoul, Korea, where he is responsible for engaging and partnering with Samsung Group's global business leaders to develop strategic initiatives that enhance business performance.  Miguel oversees Samsung's 110 consultant strong internal consulting organization (GSG), which also serves as the Group's talent pipeline for its affiliates' global operations 

Prior to joining the Samsung Group, he was an Executive Director at Russell Reynolds Associates where he advised clients on recruiting and retaining outstanding senior leaders across the industrial and natural resources sectors.  Miguel also spent eight years with McKinsey & Company, most recently as an Associate Principal, where he managed teams on strategy, operations, organizational transformation, performance management and technology.  He also has deep expertise in the Consumer Electronics, Semiconductors, Mobile, and Health and Medical Equipment industries.

 Miguel has lived and worked in the U.S., Mexico, Brazil, The Netherlands, Japan, and Korea, and spent almost one year in Saudi Arabia and Kuwait when he was an enlisted machine-gunner with the U.S. Marine Corps during both Operation Desert Shield and Operation Desert Storm in the Persian Gulf.  He received his B.S. in computer engineering from the University of Illinois and his M.B.A. in corporate finance from the Ross School of Business, the University of Michigan. He speaks English, Portuguese and Spanish, and is an avid scuba diver.

Kimberly Schultz


Kimberly Schultz is a business-driven Human Capital Strategist who develops and implements solutions to enhance an organization’s value through its people. Currently, Kimberly is Globalization Manager in Samsung Group’s HRD Center working to develop and implement strategies and programs to ensure shared values and culture among Samsung’s ~270,000 overseas employees and executives.

Kimberly earned her MBA from Stanford University’s Graduate School of Business and joined Samsung’s Global Strategy Group in Seoul, South Korea in 2011 to further pursue her passion in enabling globalization and organizational change. In this role, Kimberly advised senior leadership at Samsung’s 28 affiliate companies on issues related to strategic HR and global expansion. Seeking to gain more operational experience, Kimberly transitioned to Samsung Construction & Trading as a Manager of HR Planning, responsible for enabling the company’s rapid overseas expansion and organizational transformation. During this time, she implemented a variety of organization development initiatives and served as the HR M&A lead for their inorganic growth initiatives.

Prior to joining Samsung, Kimberly worked in Deloitte Consulting’s Human Capital practice, most recently as a Senior Consultant, and gained expertise in org design, talent management and change management. Kimberly has a BA in Anthropology and Legal Studies from Northwestern University.

Amount of Credit: 
Credit Type: 
HR Credit
Session Type: 
Concurrent Session
Leadership & Navigation
Global & Cultural Effectiveness
Intended Audience: 
Hide from On Demand: