Quality of Attrition: Management's Favorite Human Capital Metric

2014 Talent Management Conference
Workplace Application: Learn which Quality of Attrition measures management cares the most about and which are actually linked to organizational performance.

Organizations measure attrition more than any other people metric… but are you measuring what management cares about? Which measures impact the bottom line? Learn how high versus low performing organizations measure attrition including a Quality of Attrition scorecard. How to determine which employee segments to measure, how to tell management the story and tips to avoid common pitfalls. After this session, you will be able to define what Quality of Attrition means to your organization, and what management actually wants out the measurement as well as how to incorporate new recommended measurements for attrition, such as critical roles, customer-facing roles, and highly engaged employees. Walk away with a 10-step plan to calculate Quality of Attrition.

Date(s) & Time(s): 
Tuesday, April 29, 2014 - 10:45am

Mary Ann Downey

Mary Ann

Mary Ann Downey, Principle and Co-Founder of HR Metrics Coach, and known as “Mad” to friends and colleagues, founded HR Metrics Coach because (she thinks) she knows what she should do when she “grows-up”. 

Mad has always been a renaissance woman, and is more interested in the connections between disciplines rather than specializing in a specific subject. Her non-traditional professional path and keen problem-solving aptitude make her uniquely qualified to help organizations maximize their human capital for the benefit of the enterprise and the individual. 

Mad has had the privilege of working with organizations from a variety of industries, sizes, and global footprints. She has provided in-house and virtual training to organizations such as GE, the Federal Reserve Board of Governors and ConAgra on a variety of human capital topics like Workforce Planning, Diversity and HR Analytics. 

Mad’s clients appreciate her sometimes irreverent, and always practical approach to solving their challenges. Her philosophy is that in a global, yet flat world the only source of competitive advantage is through people. While her undergraduate Economics professor was attempting to make a joke, she realized there is truth in the punch line that “the only asset that appreciates is human.”

Lincoln CDE
Amount of Credit: 
Credit Type: 
HR Credit
Session Type: 
Concurrent Session
Business Acumen
HR Expertise
Intended Audience: 
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