Sessions

Organizations measure attrition more than any other people metric… but are you measuring what management cares about? Which measures impact the bottom line? Learn how high versus low performing organizations measure attrition including a Quality of Attrition scorecard. How to determine which employee segments to measure, how to tell management the story and tips to avoid common pitfalls. After this session, you will be able to define what Quality of Attrition means to your organization, and what management actually wants out the measurement as well as how to incorporate new recommended measurements for attrition, such as critical roles, customer-facing roles, and highly engaged employees. Walk away with a 10-step plan to calculate Quality of Attrition.