Recruiting for Business Operations: Customer-Focused Recruitment Strategies and Tactics

2014 Talent Management Conference
Workplace Application: Learn strategies and tactics that have successfully influenced recruiting teams to not be just customer-focused, but consumer-focused, leading to organizational health and revenue generation.

A recruiter’s influence spans far beyond internal stakeholders. The impact of a new hire ripples far beyond the confines of the organization for which they make placements. As a recruiter, who is your customer? Is it your team leader, your HR business partner, the hiring manager, or operations leaders? What do we really mean when we talk about the importance of the “customer?” Using a different approach to recruiting for the customer, in this session, Brown will explore how hiring the best people (who produce the best results for the consumer) can have an impact on customer experience and revenue generation. Using practical examples that span several lines of recruiting focus, including Sales, Information Technology, Front-Line Operations, Customer Experience, and more, this session encourages recruiters to expand a customer-focused mindset in recruiting to include more than internal stakeholders.

Date(s) & Time(s): 
Monday, April 28, 2014 - 10:45am to 12:00pm

Alex Brown


With over 3 years of experience as a part of the Talent Acquisition team for Waste Management, Alex has developed strong networking, writing and communications skills, and a broad knowledge of the Employment Branding space. Alex brings a blend of fresh ideas and creative energy to any organization. Communicating through Social and Traditional Media is not just an end result -- it is about process, methods, and a strong foundation in collaboration, performance, and context. Alex strives to improve his skill set while providing valuable services to the organizations with which he works.

Jackson EF
Amount of Credit: 
Credit Type: 
HR Credit
Session Type: 
Concurrent Session
HR Expertise
Intended Audience: 
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