Crisis Communication

Crisis Communication

SHRM 2011 Annual Conference
This presentation provides you with tools to develop positive themes and messages you can employ during an organizational crisis that requires timely and effective communication to internal and external company audiences.
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Track: Talent Management

In an age of instant mass communication, the long-term survivability of a business entity is often dependent not on what crisis occurred or what caused it to occur, but rather, on how information about the incident was communicated to various stakeholders including employees, customers and the general public. This presentation will enable and empower you to develop positive and effective communication with these key stakeholders during critical situations.

Date(s) & Time(s): 
Monday, June 27, 2011 - 7:00am to 8:15am

Jeff Lanza


Jeff Lanza was an FBI Special Agent for over 20 years. He investigated corruption, fraud, organized crime, cyber crime, human trafficking and terrorism. He has appeared on the Today Show, Good Morning America, Dateline and Larry King Live, among others.

He is passionate about keeping people and organizations safe from risk and has presented to thousands around the globe. His clients include many Fortune 500 companies.

His newest book, “Pistols to Press” is now available.

Jeff loves talking to audiences the world over, but is most comfortable in his home city, where he serves as a certified Kansas City barbecue judge.

Follow Jeff on Twitter @lanzafbi.

LVCC N228-230
Amount of Credit: 
Credit Type: 
HR Credit