Effective Communication: Better Outcomes Through Better Message Delivery

SHRM 2013 Annual Conference
Workplace Application: This presentation will help you facilitate more effective verbal, written and electronic communication.
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For organizations of all sizes, effective internal communication is often cited as a key component of high productivity, goal achievement and employee satisfaction. Poor communication, in contrast, leads to dysfunction, lost opportunities and employee cynicism. This presentation, using specific examples and techniques, will delve into the methods and means to improve communication in verbal, written and electronic form.

Date(s) & Time(s): 
Wednesday, June 19, 2013 - 11:30am to 12:45pm

Jeff Lanza


Jeff Lanza was an FBI Special Agent for over 20 years. He investigated corruption, fraud, organized crime, cyber crime, human trafficking and terrorism. He has appeared on the Today Show, Good Morning America, Dateline and Larry King Live, among others.

He is passionate about keeping people and organizations safe from risk and has presented to thousands around the globe. His clients include many Fortune 500 companies.

His newest book, “Pistols to Press” is now available.

Jeff loves talking to audiences the world over, but is most comfortable in his home city, where he serves as a certified Kansas City barbecue judge.

Follow Jeff on Twitter @lanzafbi.

Amount of Credit: 
Credit Type: 
HR Credit
Session Type: 
Concurrent Session
Relationship Management
Intended Audience: 
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