First Time International Travelers: A Common Sense Approach to Providing Duty of Care

SHRM 2013 Annual Conference
Workplace Application: You will better understand how to prepare your first-time travelers for the risks, rewards, and realities of representing your company while on business abroad.
To view this video, either log in or enter a passcode for this session via the following link: Passcode Entry page

It can be thrilling for an employee the first time they are tapped for an international assignment. From obtaining proper visas to ensuring pre-trip health screenings to appropriate in-country behavior, this session will educate you on how you can best prepare first-time travelers representing the company’s interests abroad. Minimizing potential risks including behavioral, health, security, political, and environmental is key and focus will be placed on collaboration among various departments, communication among international employees, and creation/enforcement of key policies that must be in place prior to any employee leaving the country.

Date(s) & Time(s): 
Tuesday, June 18, 2013 - 7:00am to 8:15am

Suzanne Garber


Suzanne Garber is the Chief Networking Officer for International SOS, charged with connecting and organizing the hundreds of thousands of resources within the global network of medical, security, and travel related providers, employees and clients.

In Garber’s previous role as Chief Operating Officer--Americas, Garber had day-to-day responsibility of operations, sales, and finance and was accountable for the delivery of P&L for the entire region.

Prior to joining International SOS, Garber enjoyed a successful career with various operating companies of FedEx, culminating in her role as Managing Director, South America.

Garber, a dual US/Italian citizen, is an honors graduate from Rutgers University with a degree in foreign languages and a Master’s degree recipient with honors from the University of Pennsylvania. Reared in Spain, Mexico, Algeria, Egypt, the Dominican Republic and various US states, she is fluent in English, Spanish, and Portuguese and is recognized as an international expert in the area of Duty of Care, international assignments, and risk mitigation within globalization. Her travels have taken her to every continent and over 70 countries.

Lisbeth Claus, SHRM-SCP


Lisbeth Claus, Ph.D., SHRM-SCP, is a Professor of Global Human Resources at the Atkinson Graduate School of Management of Willamette University in Salem, Oregon (USA). Prior to joining Willamette University, she held faculty and administrative positions at the Monterey Institute of International Studies and managerial positions at Safeway Inc. and Maritz Inc.

Dr. Claus has published widely in academic and professional journals on subject matters related to international and global HR management issues, and is a frequent key-note speaker at national and international HR conferences. She is considered a leading expert on issues related to employee performance management for multinational companies and organizations.

She frequently delivers multi-day strategic HR seminars in Central and Eastern Europe, Eastern Africa, and Asia for country and regional HR managers. She was the 2003 President of SHRM Global, the international division of the Society for Human Resource Management (SHRM). In 2004, SHRM commissioned her to design the GPHR (Global Professional Human Resources) Certification Preparation Course  She is also a Global HR Special Expertise Panel Member at SHRM. To advance the HR profession, she frequently volunteers her professional services for the establishment and development of country HR associations in emerging markets. 

Amount of Credit: 
Credit Type: 
Global Credit
Session Type: 
Concurrent Session
Global & Cultural Effectiveness
Intended Audience: 
Hide from On Demand: