Managing Workplace Conflicts

SHRM 2013 Annual Conference
Workplace Application: This session will show you why timing is key to successfully managing conflict and how to manage your way to resolution using the “CALM”' model.
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Conflict is a constant fact of life. It's also a fact of the workplace, especially when you deal or interact with people. While disagreements and differing opinions are normal, even healthy in work relationships, conflict can cost your company productivity, money and employee satisfaction. This session will provide you with simple tools and practical strategies to help you resolve interpersonal conflicts in the workplace and manage your way to resolution, increased productivity, morale and cooperation.

Date(s) & Time(s): 
Monday, June 17, 2013 - 4:00pm to 5:15pm

Sue Jones


Sue Jones has 25 years of experience creating strategic HR programs and services to effect positive change in organizations. She is an innovative HR leader whose experience spans large companies ($4,500 Million, 100,000 employees) to smaller business ($2 Million, 12 employees). Sue has worked in a variety of different industries and is adept with transferring her knowledge, skills and abilities across several different channels of business. Sue is a Veteran of the US Navy and has a Bachelors Degree in Business Management from Lesley College and a Masters Degree in Business Administration from Northeastern University. Sue is actively involved in both local and national organizations and has supported the growth of Human Resource Professionals as a member of SHRM since 1994.

Amount of Credit: 
Credit Type: 
HR Credit
Session Type: 
Concurrent Session
Relationship Management
Intended Audience: 
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