MEGA SESSION: Getting Comfortable with Uncomfortable Conversations ™: 7 Steps for High-impact Communications

SHRM 2013 Annual Conference
Workplace Application: This session will provide you with techniques to promote ideas, foster teamwork and facilitate productive conversations for organizational success.
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As a leader, what must you do to make a positive impact and improve your effectiveness in your most difficult, uncomfortable and sometimes emotionally charged conversations? How do you approach these situations such as addressing poor performance, responding to disrespectful behavior and asking for support. Based on sound applied positive psychology principles, this interactive session challenges you to think and respond differently. You will learn how to model effective listening and paraphrasing skills, identify obstacles to delivering difficult messages, and how to vary style based on the audience. Learn how to navigate the four key communications preferences and how to use seven master communications techniques to navigate any conversation.

Date(s) & Time(s): 
Tuesday, June 18, 2013 - 2:15pm to 3:30pm
Presenter: 

LaFern K. Batie

LaFern K.
Batie

As a Business Strategist and Executive Coach, LaFern Batie leads The Batie Group, LLC, a business consulting and leadership development firm serving organizations around the globe. With extensive Fortune 500 corporate leadership experience and widely recognized expertise, she works with international organizations and leaders across diverse industries to maximize their collective and individual performance. Leaders value her high business acumen, ability to quickly connect with teams, thorough and efficient approach to identifying challenges and commitment to helping them achieve results that exceed their expectations. 

Follow LaFern on Twitter @LaFernBatie.
 

Location: 
E451
Amount of Credit: 
1.25
Credit Type: 
HR Credit
Session Type: 
Mega Session
Competency: 
Communication
Relationship Management
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