MEGA SESSION: Lip Service: Are Your Employees Really As Important As Your Customers?

MEGA SESSION: Lip Service: Are Your Employees Really As Important As Your Customers?

2014 Annual Conference
Workplace Application: Learn tools and methods you can use to increase your executives’ commitment and accountability for engagement and retention.
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“Please employees first, customers second” sounds easy. The real test is the actions executives take when you consistently lose top performers or score low on engagement surveys. You will learn how to apply proprietary calculators that convert turnover and dis-engagement to dollars in order to motivate your executives to act. You will learn techniques to more frequently survey low-engagement teams to increase your manager’s accountability. Finnegan will show you how to develop forecasting tools your managers can use to examine potential turnover and engagement scores which allows you to hold them accountable for their forecasts. You will also learn how to implement a process to better utilize exit surveys that includes managers of leaving employees to compare exits to their forecasts and discuss lessons learned and what you can do to increase engagement and retention at your organization.

Date(s) & Time(s): 
Tuesday, June 24, 2014 - 10:45am to 12:00pm
Presenter: 

Richard Finnegan

Richard
Finnegan

Dick Finnegan is the author of The Power of Stay Interviews for Engagement and Retention which is the top-selling SHRM-published book in history. He is also the highest-rated webcast presenter in SHRM history. His other books include Rethinking Retention in Good Times and Bad, The Stay Interview, HR’s Greatest Challenge, and Raise Your Team’s Employee Engagement Score.

Dick brings experiences to us this morning including solving turnover and engagement in Siberian banks, African gold mines, multi-national corporations across China, and for the CIA…as well as for healthcare, call centers, manufacturing and other industries in the United States.

Location: 
W224
Amount of Credit: 
1.25
Credit Type: 
 This has been submitted and is pending approval from HRCI
Session Type: 
Mega Session
Competency: 
Relationship Management
HR Expertise
Intended Audience: 
Senior-Level
Track: 
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