Redefining the Corporate Culture at the San Diego Zoo: A Case Study

SHRM 2015 Talent Management Conference & Exposition
Workplace Application: You will learn how to use talent management processes and systems as the foundation for creating a focus on employee engagement.
To view this video, either log in or enter a passcode for this session via the following link: Passcode Entry page

The San Diego Zoo Global set out to modernize its way of doing business in 2005. Using a talent management system to support the plan, the Zoo redefined its culture creating a stronger focus on employee accountability. Tim Mulligan ,the Chief Human Resources Officer of San Diego Zoo Global, will share his organization's strategic talent management journey and how the Zoo continues to sustain the success of these programs. He will help you:

  • Understand the benefits of aligning your talent management strategy and technology to execute on your strategic plan.
  • Learn how to use your talent management strategy to sustain high employee performance and accountability.
  • Learn how to use the results of best practice talent management processes, including a high-performance culture where every employee understands how their work contributes to the success of the organization.
Date(s) & Time(s): 
Monday, April 27, 2015 - 10:45am to 12:00pm

Tim Mulligan


Tim Mulligan serves Vulcan Inc, in Seattle, managing a staff of over 25 employees who fulfill employment needs for the organization, develop benefits packages for its very diverse group of employees and handle organizational and strategic challenges that occur in a very unique workplace.  Mulligan received a Bachelor of Arts degree in Hotel and Restaurant Administration from Washington State University in 1990 before receiving his Juris Doctorate from Gonzaga University School of Law in 1994.  He has extensive experience in human resources legal issues having practiced labor and employment law from 1995 – 1998.  Prior to joining Vulcan, Mulligan served as Chief Human Resources Officer for San Diego Zoo Global from 2004 – 2017, and previously spent several years in various Human Resources leadership positions with Starwood Hotels & Resorts.  Mulligan just recently joined Vulcan Inc. in early 2017.

Harbor Ballroom I
Amount of Credit: 
Credit Type: 
Business Credit
Session Type: 
Concurrent Session
Relationship Management
HR Expertise
Intended Audience: 
Hide from On Demand: