Setting and Managing Expectations: The Most Important Skill in Recruiting

SHRM 2015 Talent Management Conference & Exposition
Workplace Application: Learn how to set and manage expectations in the recruiting and staffing process and become more strategic.
To view this video, either log in or enter a passcode for this session via the following link: Passcode Entry page

The most successful recruiting and staffing processes do not depend on fancy new tools but on solid project management skills: especially setting and managing expectations of hiring managers, candidates, and other stakeholders. This session will show you how to use consulting skills to set up recruiting intake sessions with your hiring managers. You will also learn how to set and manage great candidate relationships and how to use service level agreements so you transform from transaction-based recruiting to consultative, strategy-based recruiting. This session will show you how to:

  • Use "contracting" in day-to-day relationships and how to walk the line between being "of service" and not being "customer service."
  • Position ourselves and our teams as "expert consultants" not internal vendors.
  • Leverage the components of a great recruiting Service Level Agreement to more effectively set and manage hiring manager expectations and drive accountability.
Date(s) & Time(s): 
Monday, April 27, 2015 - 1:30pm to 2:45pm

Jeremy M. Eskenazi, SHRM-SCP

Jeremy M.
Eskenazi, SHRM-SCP

Jeremy Eskenazi, SHRM-SCP, SPHR, CMC is Managing Principal of Riviera Advisors, Inc., a global Human Resources management consulting firm that helps organizations improve and enhance their internal talent acquisition and staffing capabilities.

Prior to founding Riviera Advisors in 2001, Jeremy spent almost 20 years leading talent acquisition and staffing teams at Universal Studios,, and Idealab. Jeremy is a proud professional member of the National Speakers Association (NSA) and the Institute of Management Consultants-USA.

Jeremy is the author of the books, “RecruitCONSULT! Leadership – The Corporate Talent Acquisition Leader’s Field Book”, and “The High-Performance Talent Acquisition Advantage”.

Harbor Ballroom GH
Amount of Credit: 
Credit Type: 
HR Credit
Session Type: 
Concurrent Session
Relationship Management
Intended Audience: 
Early Career
Hide from On Demand: