Track: Personal & Leadership Development
In order for an organization to be “first class,” it must have a great product or service, people who have the desire and skills to serve the customers well, and a culture that encourages and supports that spirit of service. The most important persons in creating that culture are the leaders. This session will whack leader’s thinking, give them a personal sense of mission of their importance as service leaders, and share many no cost or low cost ideas for how to create a service culture using the elements of a spirited workplace.