Sessions

Simon T. Bailey will be signing his books Brilliant Service is the Bottom Line and Release Your Brilliance.

Are you releasing your brilliance? When you do, you have it a special, distinctive quality, a vibrant energy that attracts others. You feel a buzz alive and connected. You're free to be authentically you and to rediscover your incredible value and worth. - The most frustrating feeling in the world is to touch what could be your brilliant future and then to feel it slip from your grasp. If you're like most people, you probably experience brief moments of inspiration, when you catch just a glimpse of the brilliance hidden within you. And then, just like that, its gone. - Release Your Brilliance provides the combination to the vault where your brilliance is kept. It guides your transformation with interactive tools such as Personal Appraisal exercises and Diamond Polishing action steps, and thought-provoking, true-life stories of Living Diamonds.

BrilliantService is the Bottom Line
Let's put the truth on the table: Poor service is pandemic in business today. Most organizations - and their products and services - have become commodities. So how can you differentiate yourself in a crowded marketplace in a Nano-speed world? By consistently giving customers a Brilliant Service Experience. Quite simply, Brilliant Service is the bottom line. Not only is it your primary point of differentiation and the critical factor in creating cult-like customer loyalty, it also have a proven, direct impact on financial results. Brilliant Service is the Bottom Line captures the essence of author Simon T. Bailey's 20-plus years of experience in the service industry. While there are many books written on the subject of service, this is the first to: Introduce Service Beliefisms" - fresh, innovative ways of thinking about service; Be penned by a candid service expert with the willingness to put the truth on the table with respect to service challenges; Be written in a reader-friendly format with self-contained mini-chapters that even the busiest person can read in 5 minutes or less and that perfectly complement your service training and employee meetings; Provide tips and techniques specifically designed for immediate application on the job and for encouraging personal accountability and customer ownership.