Sessions
Concurrent Session
Outshine the Competition: 10 Simple Truths to Give Your Organization the Edge
S404
Monday 06/17/2013 02:00 PM - 03:15 PM
1.25 HR Credit
| Competencies: Relationship Management
Workplace Application:
This session will help you rekindle hope in the midst of cynicism and rediscover how one person can make a difference, no matter what his/her job may be.
Based on an unforgettable story about a young man with Down Syndrome who changed the culture of a store by being creative and giving the customers more than they expect, this program presents 10 simple truths of service that will help you become more customer-focused. This session will explore powerful ways you can inspire, coach, and motivate employees to give their very best to their jobs, thus creating both loyal customers and loyal employees. With her unique combination of content and heart, Glanz will share research, stories, models, and action ideas based on these 10 simple truths to help leaders encourage each person that he/she can make a difference every single day!
