MEGA SESSION: BAMBI vs. GODZILLA: Dealing with Difficult People: Keys to Empowered Communication
Westgate Pavilion 2
1.25 SHRM PDCs, 1.25 HR Credit | Competencies: Relationship Management, Communication | Intended Audience: Senior-Level
This session will help you understand negative behavior and increase your skill level in dealing with difficult personalities.
Difficult people are everywhere! They can be customers, co-workers, bosses, neighbors, even spouses. This session reveals the six basic difficult personality styles that are out to drain you and your organization of vital energy. You will learn what they do, why they do it, and what you can do about it! You will learn how to stay empowered in the face of negative, reactive, and draining people and laugh while you do it all the while realizing results on your bottom-line as your teams apply the principles of empowered communication. You will learn how to: · Understand negative behavior without reacting to it. · Decrease conflict and misunderstanding and positively influence the behavior of others. · Re-energize your office environment and morale.