Sessions

Preconference Workshop
#804: Balance Your Conflict
Additional Fee & Registration Required
Sunday 06/28/2015 08:00 AM - 12:00 PM   Add to calendar
4.00 SHRM PDCs, 4.00 HR Credit | Competencies: Relationship Management, HR Expertise, Communication | Intended Audience: Mid-Level
Workplace Application:
This workshop will help you understand why people behave the way they do and how to use assertive communication as a reasonable response to conflict. 

The positive feelings gained during conflict are won at the expense of the other person, which often causes imbalance and drama in our interpersonal relationships. You will learn about common control drama patterns and how to negate them. This workshop will help you understand and respond to attempts made to gain influence at your expense. Learn 101 things to “say and do” during difficult interactions as well as step-by-step responses to transform difficult conversations. Multiple techniques will be discussed to ensure you can find your voice, maintain wholeness and go unimpaired while engaging others during difficult interactions. Be cool, calm and collected and set healthy boundaries with others and ultimately find your “Conversation Peace.” This workshop will help you:

·         Identify the imbalance of passive, aggressive and passive/aggressive communication. 

·         Make use of effective assertion models.

·         Identify behaviors that cause imbalance in interpersonal communication with others.

·         Understand and apply strategies to defuse negative behavior patterns.

·         Learn strategies to effectively address and eliminate drama.

Jody Janati Photo
Presenter:
Jody Janati, college lecturer,
University of Minnesota