Sessions
The Accent Challenge - Use the Expertise without Losing the Customer
LVCC N210-212
Monday 06/27/2011 04:00 PM - 05:15 PM
1.25 Global Credit
Focus Areas:
Workplace Application:
This session will show you how to improve intelligibility and communication for international speakers of English in the workplace.
Track: International HR
As we recruit internationally to fill specific niches, contract internationally for outsourced services, or hire from ethnically diverse pools, the communication conflict that accompanies varied accents and communication styles becomes a customer service and efficiency barrier. This session will discuss training and development strategies for communication and intelligibility, including setting performance guidelines and maintaining appropriate anti-discrimination practices.
