Sessions

Track: Strategic Management

Ann Rhoades is a dynamic and visionary Human Resources Executive with over 25 years experience in a variety of service-based industries. She held the position of vice president of the People Department for Southwest Airlines and executive vice president of Team Services for Promus Hotel Corporation and most recently, the executive vice president of People for JetBlue Airways where she currently remains as a Board Member as well as President of People Ink, her Human Resources consulting company. Ann will share her creative approach to developing cultures around fun; and her first-hand experiences in launching successful start-up companies, blending postmerger cultures and creating a legacy of people-centric organizations. A self-described “rule breaker”, Ann is adamant about standing up for what she believes in, regardless of the consequences. Her candor around the mistakes she’s made and the lessons she’s learned is the driving force behind her desire to inspire organizations to:

- Build sustainable cultures based on values unique to their environment;
- Select and retain “A” players;
- Treat employees “fairly”, not equally;
- Deliver extraordinary customer-centric service;
- Break the rules;
- Create wealth for shareholders; and
- Go from “good” to “great”!