Employee Engagement & Operational Excellence: Two Sides of the Same Coin
Operational excellence is impossible to achieve without a highly engaged workforce. But what does employee engagement *really* mean and what's HR's role in creating it? In this session, you will learn how to leverage the growing marriage of people and process, what type of development today's employees and *really* need, and how to help your leaders give the frontlines greater control over their work, which produces significant boosts to both engagement scores and your company's bottom line.
Karen Martin
Karen Martin has been her bringing her unique perspective to designing, managing and improving operations for over 25 years. As Principal Consultant for Karen Martin & Associates, she's a recognized thought leader in applying Lean thinking and the psychology of change to non-manufacturing environments. Her diverse client list includes Fortune 100 and 500 companies as well as government agencies, nonprofits, and start‐ups. One of her clients won the Shingo Prize for Operational Excellence. She’s the author of The Outstanding Organization (May 2012, McGraw-Hill) and co‐author of The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments.