Sessions

Workplace Application: You will learn new thinking regarding the best ways to design and administer exit and engagement surveys.

Too often exit surveys result in no action and engagement surveys result in wrong action. Many times these surveys ask too many questions and any resulting changes become just more employee programs that don't make supervisors better. Learn three types of exit survey questions that provide the real data you need to improve retention, 10 engagement questions that will increase participation and improve results, and one question you should always ask on both that research indicates is the single-most important question for measuring effectiveness. You will learn specific roles you should play to ensure executives and managers leverage survey data to improve engagement and retention.