Sessions

Concurrent Session
The Candidate as Customer: Myth or Trend? Inevitable or Impossible?
National Harbor 4-5
Monday 04/30/2012 10:45 AM - 12:00 PM   Add to calendar
1.25 HR Credit
Focus Areas:

Workplace Application: You will learn new ways of thinking about how to align your recruiting function to your organization’s mission, goals and strategies.

What exactly would a world-class customer experience look like if we translated it to the recruiting process? Would it change your welcome message? How easy would it be to qualify as a “customer”? This session will answer these questions and more as we explore who really thinks of candidates as customers. At the conclusion of this session, you will understand and be able to apply the principles of engagement to your recruiting processes. We will establish and discuss the minimally acceptable candidate experience standards and identify best practices in the treatment of candidates. Finally, we will relate the differences between the content and relationship needs of prospects and candidates in a recruiting pipeline.

Gerry Crispin, SPHR Photo
Presenter:
Gerry Crispin, SPHR, chief navigator,
CareerXroads