Employee Engagement & Operational Excellence: Two Sides of the Same Coin

SHRM 2012 Talent Management Conference
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Workplace Application: Learn how to leverage HR's evolving role in creating the climate for exceptional business performance and boosting employee engagement.

Operational excellence is impossible to achieve without a highly engaged workforce. But what does employee engagement really mean and what's your role in creating it? In this session, you will learn how the degree of design involvement and control over work processes is directly tied to levels of engagement. We will also discuss how you can partner with operational leaders to accelerate organizational transformation as a higher engaged workforce leads to great productivity and ultimately a better bottom line. At the end of this session, you will be able to describe how the degree of control over work processes is directly tied to levels of engagement, list the steps for building robust problem-solving capabilities across the organization and describe the three coaching techniques to help leaders learn how to give the front lines greater control over their work — all of which will lead to increased employee engagement.  

Date(s) & Time(s): 
Tuesday, May 1, 2012 - 10:45am to 12:00pm

Karen Martin


Karen Martin has been her bringing her unique perspective to designing, managing and improving operations for over 25 years. As Principal Consultant for Karen Martin & Associates, she's a recognized thought leader in applying Lean thinking and the psychology of change to non-manufacturing environments. Her diverse client list includes Fortune 100 and 500 companies as well as government agencies, nonprofits, and start‐ups. One of her clients won the Shingo Prize for Operational Excellence. She’s the author of The Outstanding Organization (May 2012, McGraw-Hill) and co‐author of The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments.


National Harbor 10-11
Amount of Credit: 
Credit Type: 
Business Credit
Session Type: 
Concurrent Session
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