Quality of Hire: The Elusive HR Metric

SHRM 2013 Talent Management Conference
Quality of Hire: The Elusive HR Metric
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Workplace Application: This session will help you determine which method for measuring Quality of Hire is right for your organization.

Seventy-five percent of organizations report that they should measure Quality of Hire, yet less than 16% actually do. Even 22% of high-performing organizations struggle with capturing this metric. In this presentation, you will learn why Quality of Hire is such a difficult measure to master, and four techniques you can use to gain a competitive advantage:  (1) Evaluating Staffing Outcomes, (2) Quantification of Workforce, (3) Predicting Staffing Outcomes, and (4) Hiring Batting Average. A sample Quality of Hire scorecard and examples from real organizations will be provided, so you can learn how this metric can be used as a key talent management tool.

Date(s) & Time(s): 
Tuesday, April 16, 2013 - 3:15pm to 4:30pm

Mary Ann Downey

Mary Ann

Mary Ann Downey, Principle and Co-Founder of HR Metrics Coach, and known as “Mad” to friends and colleagues, founded HR Metrics Coach because (she thinks) she knows what she should do when she “grows-up”. 

Mad has always been a renaissance woman, and is more interested in the connections between disciplines rather than specializing in a specific subject. Her non-traditional professional path and keen problem-solving aptitude make her uniquely qualified to help organizations maximize their human capital for the benefit of the enterprise and the individual. 

Mad has had the privilege of working with organizations from a variety of industries, sizes, and global footprints. She has provided in-house and virtual training to organizations such as GE, the Federal Reserve Board of Governors and ConAgra on a variety of human capital topics like Workforce Planning, Diversity and HR Analytics. 

Mad’s clients appreciate her sometimes irreverent, and always practical approach to solving their challenges. Her philosophy is that in a global, yet flat world the only source of competitive advantage is through people. While her undergraduate Economics professor was attempting to make a joke, she realized there is truth in the punch line that “the only asset that appreciates is human.”

Amount of Credit: 
Credit Type: 
Business Credit
Session Type: 
Concurrent Session
Business Acumen
Critical Evaluation
Intended Audience: 
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