Spreading Contagious Enthusiasm™--Creating Workplace of Passion, Purpose and Productivity!

SHRM 2011 Annual Conference
Come and explore ways that you can model servant leadership and, as a result, raise morale, enhance creativity, and raise productivity to new levels.
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Track: Personal & Leadership Development

In order for an organization to be “first class,” it must have a great product or service, people who have the desire and skills to serve the customers well, and a culture that encourages and supports that spirit of service. The most important persons in creating that culture are the leaders. This session will whack leader’s thinking, give them a personal sense of mission of their importance as service leaders, and share many no cost or low cost ideas for how to create a service culture using the elements of a spirited workplace.

Date(s) & Time(s): 
Monday, June 27, 2011 - 2:00pm to 3:15pm

Barbara Glanz, CSP, CPAE

Glanz, CSP, CPAE

A member of the prestigious Speaker Hall of Fame, Barbara Glanz, CSP, CPAE, works with organizations to improve morale, retention and service. She is the first speaker on record to have spoken on all 7 continents and in all 50 states.  Known as "the business speaker who speaks to your heart as well as to your head," Barbara is the author of twelve books including The Simple Truths of Service Inspired by Johnny the Bagger®, CARE Packages for the Workplace, and 180 Ways to Spread Contagious Enthusiasm™. Voted "best keynote presenter you have heard or used" by Meetings & Conventions Magazine, Barbara uses her Master’s degree in Adult Learning to design programs that cause behavior change.  She lives and breathes her personal motto, “Spreading Contagious Enthusiasm™” and has been a popular speaker at the SHRM Annual Conference since 1997.

Amount of Credit: 
Credit Type: 
HR Credit
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